Menno Place Memo
To: All Residents, Staff & Families of Menno Place
Re: UPDATE: COVID-19 Exposure in Primrose Gardens & Terrace West Independent Living Apartments
Date: Monday, August 24th, 2020 1:30pm
On Friday, August 21st, Menno Place notified residents, family, and friends of a COVID-19 exposure in Primrose Gardens and Terrace West Independent Living Apartments. Read the Aug. 21 Memo here.
The exposed residents and their families have all been contacted and advised. Residents were swabbed on Saturday and all results have come back negative for COVID-19. We are cautiously optimistic as false negatives are possible among the elderly. We are monitoring symptoms and the situation closely.
Thank you for your prayerful support and for honouring our request to halt visits and deliveries on the Menno Place campus over the weekend.
At this time, we are asking ALL residents of Primrose Gardens, Terrace West AND Terrace East to abide by an isolation period until the morning of August 30th.
This means:
- Staying in your apartment.
- Meals will be delivered to your apartment.
- All hair appointments have been cancelled.
As Terrace East Assisted Living Apartments are connected to Terrace West Independent Living Apartments, we are asking those residents to also abide by this isolation period out of an abundance of caution.
Residents of Primrose Gardens, Terrace West, and Terrace East may continue to go to important medical appointments off-campus.
Registered Visitors of Primrose Gardens, Terrace West, and Terrace East must refrain from visiting or making deliveries to the campus until the morning of August 30th unless absolutely necessary.
Families and friends of residents in these facilities must wait until the morning of August 30th to resume outdoor visits.
To make arrangements for essential medical appointments, please contact Manager of Community Enrichment for Menno Place Apartments, Cheryl Dawes, at cheryl.dawes@mennoplace.ca or 604-851-4020. Essential grocery deliveries can be made with the receptionists.
Pavilion Independent Living residents may continue to have registered visitors and outdoor visits. Menno Home and Hospital Safe Social Visits will also continue as before.
We are grateful for the many messages of encouragement (like this one) that we received over the weekend:
“Thank you so much for all your careful work during these challenging times. I am praying for you. I have complete confidence that you are doing everything possible to keep the residents safe.”
Thank you for your cooperation and love for the residents and staff of Menno Place. We will continue to send necessary updates to the situation.
Karen Biggs
CEO, Menno Place
Have you found our Family & Friends website? For information and updates, go to: www.MennoPlaceLife.com
For information and discussion with others whose loved one lives at Menno Place, please ask to join the Menno Place Family & Friends Facebook Group.
FAQ’s:
How do I make essential grocery deliveries to my loved one until August 30th?
Essential grocery deliveries can be made 9am to 11:30am 7 days a week (on weekends, a phone number for dietary staff is posted on the outside door. Call and the dietary team will come to receive the groceries from you). Please remember to keep groceries “essential” until August 30th as to not overrun the receptionists. Primrose Garden grocery deliveries can be made at the main door with Brenda. Terrace East and Terrace West deliveries can be made at the Terrace East main door with Claire. If you use Save On or another grocery delivery service, deliveries also need to be during the hours mentioned above. Deliveries for Terrace East & West have to be made at the Terrace East main entrance.
My loved one lives in the Terrace East Assisted Living Apartments. If there was no COVID-19 exposure in Terrace East, why are they being asked to abide by the isolation period until the morning of August 30th?
Out of an abundance of caution. The Terrace East building is connected to Terrace West.
When will the rotating dining room schedule resume in Primrose Gardens, Terrace West and Terrace East?
Meals in the dining rooms in these buildings will resume after August 30th if there is no change to the situation. Residents will receive their invitations as before.
I have a Safe Social Visit booked with my loved one in Menno Home or Hospital. Should I reschedule my visit until after August 30th?
There has been no exposure to residents in Menno Home or Hospital. The Safe Social Visit sites are also in separate buildings from the exposure. You may keep your appointment if you are comfortable doing so.
If it is more than 24 hours before your appointment, you can reschedule quickly and easily by clicking on the ‘Change/Cancel’ button at the bottom of your appointment confirmation email. Please keep in mind that Safe Social Visits are on a rotating schedule through our units, and it may be several weeks until a time slot for your loved one’s unit becomes available again.
If you would like to cancel or reschedule and it is less than 24 hours before your appointment, please contact Life Enrichment Coordinator, Garry Janzen at garry.janzen@mennoplace.ca or 604-851-1332.
My loved one does not live in the exposed buildings. Why are you notifying me?
Out of an abundance of caution. It is important to us that you are aware of all COVID-19 related news.
Emergency Preparedness News at Menno Place – Earthquake Preparedness
/in Family and Friends, NewsSeniors Advocate Survey
/in Family and FriendsStaying Apart to Stay Safe: The Impact of Visitor Restrictions on Long-term Care and Assisted Living Survey
The Seniors Advocate of British Columbia has launched a survey to capture the effect that COVID-19 visitor restrictions have had on those who are living in Long Term Care (Menno Home & Hospital) and Assisted Living (Terrace East) and their loved ones.
The survey is open until September 30th and there are several ways for you to participate. Please view the invitation from the Office of the Seniors Advocate of BC HERE.
Or go directly to www.carehomevisits.ca to see how you can fill out the survey online, via mail or phone.
NOTE: This survey is only for residents and family members of MENNO HOME, MENNO HOSPITAL and TERRACE EAST.
MEMO: PG, TW & TE Isolation Period Lifted Sunday, Aug 30
/in Coronavirus, Family and FriendsMenno Place Memo
To: All Residents, Staff & Families of Menno Place
Re: Primrose Gardens, Terrace West & Terrace East Self-Isolation Period Lifted Sunday, August 30th, 2020
Date: Saturday, August 29, 2020
As of Saturday, August 29th, NO residents of Primrose Gardens and Terrace West Independent Living Apartments and Terrace East Assisted Living Apartments have tested positive or are exhibiting COVID-19 symptoms.
The self isolation period for these residents will be lifted on Sunday, August 30th, 2020 at 9:00am.
IMPORTANT REMINDERS:
Self-Screening Questions
Do you have new onset of any of these symptoms:
Do you have any of these risk factors?
Thank you for your patience and compliance during this self isolation period. If you have any questions, please contact Manager of Community Enrichment for Menno Place Apartments, Cheryl Dawes, at cheryl.dawes@mennoplace.ca or 604-851-4020.
All other protocols for Pavilion Independent Living and Long Term Care in Menno Home & Hospital remain unchanged.
Karen Biggs
CEO, Menno Place
P.S. Have you found our Family & Friends website? For information and updates, go to: www.MennoPlaceLife.com
For information and discussion with others whose loved one lives at Menno Place, please ask to join the Menno Place Family & Friends Facebook Group.
UPDATE: Isolation Period for Primrose Gardens, Terrace West & Terrace East
/in Coronavirus, Family and FriendsMenno Place Memo
To: All Residents, Staff & Families of Menno Place
Re: UPDATE: COVID-19 Exposure in Primrose Gardens & Terrace West Independent Living Apartments
Date: Monday, August 24th, 2020 1:30pm
On Friday, August 21st, Menno Place notified residents, family, and friends of a COVID-19 exposure in Primrose Gardens and Terrace West Independent Living Apartments. Read the Aug. 21 Memo here.
The exposed residents and their families have all been contacted and advised. Residents were swabbed on Saturday and all results have come back negative for COVID-19. We are cautiously optimistic as false negatives are possible among the elderly. We are monitoring symptoms and the situation closely.
Thank you for your prayerful support and for honouring our request to halt visits and deliveries on the Menno Place campus over the weekend.
At this time, we are asking ALL residents of Primrose Gardens, Terrace West AND Terrace East to abide by an isolation period until the morning of August 30th.
This means:
As Terrace East Assisted Living Apartments are connected to Terrace West Independent Living Apartments, we are asking those residents to also abide by this isolation period out of an abundance of caution.
Residents of Primrose Gardens, Terrace West, and Terrace East may continue to go to important medical appointments off-campus.
Registered Visitors of Primrose Gardens, Terrace West, and Terrace East must refrain from visiting or making deliveries to the campus until the morning of August 30th unless absolutely necessary.
Families and friends of residents in these facilities must wait until the morning of August 30th to resume outdoor visits.
To make arrangements for essential medical appointments, please contact Manager of Community Enrichment for Menno Place Apartments, Cheryl Dawes, at cheryl.dawes@mennoplace.ca or 604-851-4020. Essential grocery deliveries can be made with the receptionists.
Pavilion Independent Living residents may continue to have registered visitors and outdoor visits. Menno Home and Hospital Safe Social Visits will also continue as before.
We are grateful for the many messages of encouragement (like this one) that we received over the weekend:
“Thank you so much for all your careful work during these challenging times. I am praying for you. I have complete confidence that you are doing everything possible to keep the residents safe.”
Thank you for your cooperation and love for the residents and staff of Menno Place. We will continue to send necessary updates to the situation.
Karen Biggs
CEO, Menno Place
Have you found our Family & Friends website? For information and updates, go to: www.MennoPlaceLife.com
For information and discussion with others whose loved one lives at Menno Place, please ask to join the Menno Place Family & Friends Facebook Group.
FAQ’s:
How do I make essential grocery deliveries to my loved one until August 30th?
Essential grocery deliveries can be made 9am to 11:30am 7 days a week (on weekends, a phone number for dietary staff is posted on the outside door. Call and the dietary team will come to receive the groceries from you). Please remember to keep groceries “essential” until August 30th as to not overrun the receptionists. Primrose Garden grocery deliveries can be made at the main door with Brenda. Terrace East and Terrace West deliveries can be made at the Terrace East main door with Claire. If you use Save On or another grocery delivery service, deliveries also need to be during the hours mentioned above. Deliveries for Terrace East & West have to be made at the Terrace East main entrance.
My loved one lives in the Terrace East Assisted Living Apartments. If there was no COVID-19 exposure in Terrace East, why are they being asked to abide by the isolation period until the morning of August 30th?
Out of an abundance of caution. The Terrace East building is connected to Terrace West.
When will the rotating dining room schedule resume in Primrose Gardens, Terrace West and Terrace East?
Meals in the dining rooms in these buildings will resume after August 30th if there is no change to the situation. Residents will receive their invitations as before.
I have a Safe Social Visit booked with my loved one in Menno Home or Hospital. Should I reschedule my visit until after August 30th?
There has been no exposure to residents in Menno Home or Hospital. The Safe Social Visit sites are also in separate buildings from the exposure. You may keep your appointment if you are comfortable doing so.
If it is more than 24 hours before your appointment, you can reschedule quickly and easily by clicking on the ‘Change/Cancel’ button at the bottom of your appointment confirmation email. Please keep in mind that Safe Social Visits are on a rotating schedule through our units, and it may be several weeks until a time slot for your loved one’s unit becomes available again.
If you would like to cancel or reschedule and it is less than 24 hours before your appointment, please contact Life Enrichment Coordinator, Garry Janzen at garry.janzen@mennoplace.ca or 604-851-1332.
My loved one does not live in the exposed buildings. Why are you notifying me?
Out of an abundance of caution. It is important to us that you are aware of all COVID-19 related news.
MEMO: Fraser Health Home Support Worker Tests Positive for COVID-19
/in Coronavirus, Family and FriendsMenno Place Memo
To: All Residents, Staff & Families of Menno Place
Re: Use an Abundance of Caution on Campus — Fraser Health Home Support Worker Tests Positive for COVID-19
Date: Friday, August 21, 2020 6:30pm
On Friday, August 21st, 2020 Menno Place was notified that a Fraser Health Home Support Worker tested positive for COVID-19.
The individual has worked in both Primrose Gardens and Terrace West Independent Living Apartments within the last two weeks. Public Health has NOT declared a COVID-19 outbreak at Menno Place.
There is no cause for alarm at this time. We are informing you out of an abundance of caution. NO Menno Place staff or residents have tested positive for COVID-19 at this time.
Over the weekend, we encourage residents of Primrose Gardens and Terrace West to stay in their suites as much as possible, to wear masks whenever they are in indoor or outdoor public spaces, and to continue to wash or sanitize their hands regularly.
Meals will go back to being served in the apartment suites, and all hair appointments will be cancelled.
We ask that Registered Visitors of Primrose Gardens and Terrace West refrain from visiting or making deliveries to the campus this weekend unless absolutely necessary. Security will be on the premises to remind visitors.
We hope to have an update for you on Monday, August 24 or if Public Health advises us differently. Let’s continue to do as Dr. Henry asks and be kind, be calm, and be safe.
Karen Biggs
CEO, Menno Place
Have you found our Family & Friends website? For information and updates, go to: www.MennoPlaceLife.com
For information and discussion with others whose loved one lives at Menno Place, please ask to join the Menno Place Family & Friends Facebook Group.
*UPDATE* The residents who may have been exposed (and their families) have already been notified.
Visits – Menno Home and Menno Hospital
/in Family and FriendsWe are pleased to share that visits for residents in long-term care and their loved ones are going very well. Our Visitation Hosts received Orientation Training to ensure that they are well trained in: transporting residents, infection control protocol, educating and screening visitors on infection control protocol, dementia behaviours that may arise during transport or visits, COVID-19 stress and the emotional toll on families/loved ones as well as expectations for the visit.
Our Vistation Hosts, Nikki and Isaiah are facilitating six visits per day and have facilitated 34 safe visits. Visits are 30 minutes long. Families and spouses are grateful to see their loved one in person, understanding that it will be an odd visit with social distancing and their own mask factoring into the infection control protocols.
Family and Friends can click here for more frequent updates and latest information.
In the News: Menno Place Kitchens
/in Family and FriendsVisits to Menno Home, Menno Hospital and Long-Term Care – June 30, 2020
/in Family and FriendsJune 30, 2020
Today, Dr. Bonnie Henry announced that, in the near future, one designated visitor will be allowed to visit safely with residents in long term care homes and assisted living apartments. She asked long term care homes to exercise caution and thoughtfulness to minimize risk to the residents and staff as they develop a safety plan for visits in the coming weeks.
Menno Home, Menno Hospital and Terrace East Assisted Living currently operate under the orders of Mark Lavoie, Fraser Health Medical Health Officer. The orders for essential visitors have not, yet, been changed. At this time, there are no changes to visiting at Menno Home, Menno Hospital or Terrace East Assisted Living as we await specific instructions and information from the Public Health Officer to guide us in the plans to open up visiting in long-term care and assisted living.
In today’s media update, Adrian Dix, BC’s Minister of Health announced funding for up to three full-time staff per care home/assisted living apartment to assist with the logistics of booking, cleaning and transporting residents to a safe space for visits. This will be essential for Menno Place as we anticipate 443 designated visitors booking visits with their loved ones once we open.
As it has been 100 days since the visitor lockdown began, we understand how difficult it has been for family members to be separated during this time. Please prepare yourself for a different way of visiting when these visits are opened up. There will be active screening questions prior to visiting, along with donning personal protective equipment as well as social distancing.
Menno Place residents connect with loved ones via Zoom
/in Family and FriendsSharon Simpson, Director, Community Enrichment on the Simi Sara show, CKNW
/in Family and Friends